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Terms
of Use 
 The
following terms are associated with our unlocking service:
It is crucial you provide us with the correct phone details.
Please double check the IMEI number before you submit the code
order. Make sure the carrier / network is the one which the
phone is locked too, not the one you want to use it with. Please
also make sure you give us the correct phone model with particular
reference to the 7650 and the 3650.
If any of the three details are incorrect (1. IMEI number, 2.
Network / Carrier, 3. Phone Model) it could lead to an incorrect
code calculation. If you try repeatedly to key in an incorrect
code you will disable the code unlocking feature on your phone.
Using a correct code will not unlock your phone. The only way
the phone can be unlocked at this point would be through service
equipment (which we also possess), the codes will NOT work on
it anymore.
If you do lock the phone counter, we will offer the customer
the option of mailing the phone to us. (Additional £7
+ postage fees are applicable). This option is also open to
international customers. Additional postage charges may apply.
Due to the nature of the transaction, we regret that
under any circumstances we cannot offer a refund on any 'failed
unlocks' unless we physically see the phone. Once we have seen
the phone, we can offer a refund or offer you the choice of
getting it unlocked through our service equipment.
Please check that your phone is physically capable of using
the carrier / network you want to unlock it for. Some US / Canadian
phones like the 8390 will not work in other parts of the world.
We cannot issue a refund if you cannot use a certain carrier
/ network once your phone is unlocked.
Please do not submit details of blacklisted phones. We are referring
to phones which have been blocked by a network. This could be
for non payment of the bill, or because it has been reported
lost or stolen. If your phone turns out to be barred once it
has been unlocked, we CANNOT issue a refund.
Please note, in the interest of both the customer's and our own security, any orders which are submitted through Paypal will ONLY have their codes returned to their registered address, there are no exceptions.
If you have any other queries, please refer to our Frequent
Questions section. Alternatively, if you still have a problem,
please email us. We will then advise you on the best way to
resolve it: info@phonerestricted.com
Delivery Details
For Tangible Products:
If you are ordering a data cable, a data cable kit or a DCT-3
Unlocking Clip, all orders are usually dispatched via Royal
Mail within 24 hours Monday - Friday. The majority of domestic
orders are received within 48hrs of placing. European orders
tend to take 2 - 3 days. Orders placed from the US / Canada
usually take 1 - 2 weeks. All other countries 1 - 3 weeks.
Please note our strict policies on all deliveries:
The price you see is the price you pay including 1st class delivery.
In a bid to keep prices as low as possible, 1st class delivery
does not include insurance. If your order gets lost
or is damaged during transit, we are not liable. We
regret we cannot replace or refund any orders in these circumstances.
We will, of course help with any claims you make against Royal
Mail.
For UK based orders, we recommend you either use Recorded Delivery
or Special Delivery. Recorded Delivery is insured up to £28,
Special Delivery up to £250. If your order goes missing
or is damaged, we can issue you a replacement on the goods immediately.
You may need you to write a letter outlining the circumstances.
For international orders, again the price you see is the price
you pay to have it air mailed to you. If you want insurance,
we use Royal Mail 'International Signed For'.
Recorded Delivery costs an extra £1.50 (UK Only)
Special Delivery costs an extra £4.00 (UK Only)
International Signed For costs an extra £4.00 (International
Only)
Special / Recorded Delivery is a traceable service within the
UK. You can get general information off Royal Mail's website:
www.royalmail.co.uk.
If you have chosen either of these services, we will supply
you with the reference number upon request.
International orders can be traced up until the point of exit
from the UK. After that, you will need to get to contact your
local postal service to enquire on the status.
You can contact Royal
Mail here.
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